Refund policy

Return & Refund Policy

Last updated: September 15, 2026

At MYLVORA, we want you to be satisfied with your purchase. If something is not right, please contact us and we will do our best to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To start a return, please contact MYLVORA through our Contact page before sending any item back. We will provide you with the appropriate return instructions and return address.

Please do not send products back without first contacting us.

Where reasonably possible, items should be returned in their original condition and with any original packaging.

For customers covered by EU consumer law, your statutory right of withdrawal and other consumer rights remain unaffected.

Return Shipping Costs

If you are returning an item because you changed your mind, return shipping costs are normally your responsibility.

If the product is defective, damaged, incorrect, or does not correspond to what you ordered, please contact us. Where required by applicable consumer law, MYLVORA will cover the reasonable cost of resolving the issue.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective or incorrect product, contact us as soon as possible and include:

  • your order number;
  • a description of the issue;
  • clear photographs of the product;
  • photographs of the packaging where relevant.

We will review the issue and offer an appropriate solution, which may include a replacement, refund or another remedy required under applicable consumer law.

Refunds

Once a return has been received and reviewed, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

For customers exercising a statutory EU right of withdrawal, refunds will be processed in accordance with applicable consumer law. We may wait until the returned goods have been received, or until you provide evidence that they have been sent back, where legally permitted.

Please remember that your bank or payment provider may require additional time to process and display the refund.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to stop the order before fulfilment begins. However, once an order has entered processing or has been dispatched, we may no longer be able to cancel the shipment.

This does not affect any statutory right of withdrawal that may apply to your purchase.

Exchanges

We do not currently offer direct exchanges.

If you would like another variant, please contact us. Where appropriate, you may return the original item and place a new order for the preferred variant.

Non-Returnable Items

Certain products may be excluded from return where permitted by law, including personalised or made-to-order products.

Any statutory consumer rights that apply to defective or non-conforming products remain unaffected.

European Union Consumer Rights

Customers covered by EU consumer law generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason.

EU consumers also benefit from statutory protection when goods are defective or do not conform to what was advertised. These rights are separate from the 14-day change-of-mind return period.

Need Help?

For any return, refund or order issue, please contact MYLVORA through the Contact page on our website.