Shipping policy

Shipping Policy

Last updated: September 15, 2026

At MYLVORA, we aim to make delivery simple and transparent. We currently offer free standard shipping to all destinations we serve.

Shipping destinations and estimated delivery times

France: 8–18 business days
Germany, Denmark, Spain, Finland, Italy, Netherlands, Portugal and Sweden: 8–18 business days
United Kingdom: 4–7 business days
Norway: 5–10 business days
United States and Canada: 7–15 business days

Delivery times are estimates and are counted from dispatch. They may occasionally be affected by public holidays, customs procedures, carrier delays, severe weather or other circumstances outside our reasonable control.

Order Processing

Orders are prepared for shipment before dispatch. Once your order has been shipped, you will receive shipping confirmation and tracking information when tracking is available.

If your order contains multiple items, they may occasionally be shipped separately and arrive at different times.

Shipping Address

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible through our Contact page. We will try to update the address before the order is processed, but changes cannot be guaranteed once an order has been dispatched.

Customs, Duties and Taxes

International shipments may be subject to customs procedures, import taxes or duties depending on the destination and the value of the order.

Where an applicable import-tax arrangement is used, taxes may be handled as part of the fulfilment process. For destinations or orders outside such arrangements, local customs authorities may apply additional charges in accordance with local law.

If you receive an unexpected request for customs or import charges, please contact us before taking action so we can review the shipment with you.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us through our Contact page.

We will investigate the shipment with the carrier or fulfilment partner and help resolve the situation.

For customers protected by EU consumer law, statutory delivery rights remain unaffected. Unless a different delivery period has been agreed, EU rules generally require goods to be delivered within 30 days of the conclusion of the contract.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include your order number and clear photographs of the product and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law. For EU consumers, the trader remains responsible for goods while they are being transported by a carrier arranged by the trader until delivery.

Need Help?

If you have any questions about your order or delivery, please contact MYLVORA through the Contact page on our website.